trouble with email

Salome Dufford 0 Reputation points
2026-10-14T21:48:28.52+00:00

I have tried for months to get rid of [Moderator Note: Personal Info Removed]@gmail and the post-education email. I am no longer in school; I graduated. The [Moderator Note: Personal Info Removed] @gmail.com account was compromised, so I had to change it. I cannot make it work, and I refuse to pay my bill until someone helps me remove these old emails.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  2. Rukshan edirisinghe 1,805 Reputation points
    2026-10-15T03:35:04.0533333+00:00

    Hi @Salome Dufford

    I'm sorry this has dragged on for months. Old email addresses on a Microsoft account sit in two separate places, which is usually why removing them seems not to work. You need to clear both.

    1. Sign-in addresses (aliases)

    1. Sign in with the account you use now and go to account.live.com/names/manage (or account.microsoft.com > Your info > Edit account info).
    2. Make sure your current email is added and set as the primary alias. You can't remove the primary one, so move "primary" to your new address first.
    3. Click Remove next to the old Gmail and the school email.

    2. Security info (where codes get sent)

    1. Go to account.microsoft.com > Security > Advanced security options.
    2. Under "Ways to prove who you are", remove the old Gmail and school email. Keep at least your current email or phone so you don't get locked out.

    Since that Gmail was compromised, change your Microsoft account password while you're in there, and check Recent activity on the same Security page for anything you don't recognise.

    Please don't post email addresses in the thread. The moderators have already removed them once to protect you.

    When you click Remove next to the old address, does an error appear, or does it just not go away?

    If this resolved your issue, please consider accepting it as the answer. If the remove option is missing or fails, let me know and I'll be happy to keep helping.

    Reference:

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