OnVUE Exam Stopped by Proctor Due to Lighting (SC-200) - Need Rescheduling Assistance

Njabulo 0 Reputation points
2026-10-14T21:09:49.8433333+00:00

Hi Microsoft Support Team,

I was taking my SC-200: Microsoft Security Operations Analyst exam today via OnVUE, and the proctor suddenly stopped the exam due to an environmental lighting issue.

When the session was terminated, an incident case number flashed briefly on my screen. Because I was strictly following the rules and did not want to pick up my phone or reach for a pen to write it down, I was unable to capture it.

I have reached out to Pearson VUE support via email, but I am posting here to request your help in tracking down the case and escalating this so that my exam status can be reset or a replacement voucher can be issued. I am happy to provide my Registration ID, MS ID, and email address privately to a moderator.

Thank you for your help.

Kind regards, Njabulo Hlatshwayo

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  1. Julian Sharp 45,856 Reputation points
    2026-10-14T21:22:02.9633333+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when taking an exam. No one here has access to Pearson Vue's systems.

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