Welcome Ichiki,
Thanks for reaching out to Microsoft Q&A Forum. I understand that Windows 11 recognizes your FIDO-compatible card and accepts its PIN, but then asks you to “Tap your security key again on the reader,” while you are using the card through a chip smart-card reader rather than an NFC reader.
Could you confirm the exact make/model of the FIDO card and smart-card reader? Also, does the card manufacturer state that FIDO2/WebAuthn communication is supported through the card’s contact/chip interface, rather than only through NFC?
In the meantime, you can try these steps:
- Check the card’s supported FIDO2 interface.
- Windows supports different FIDO2 security-key connection methods, including USB and NFC. For an NFC key, Windows expects the key to be tapped against an NFC reader. Sign in to your account with a security key
- Confirm with the card manufacturer whether the chip/contact interface exposes FIDO2/CTAP functionality to Windows.
- Check how Windows detects the reader and card.
- Open Device Manager.
- Expand Smart card readers and confirm that the reader is detected without a warning symbol.
- Check whether the manufacturer supplies a specific driver or FIDO management utility.
- Test the security key through Windows.
- Open Settings > Accounts > Sign-in options.
- Select Security Key > Manage.
- Test the alternative passkey location.
- On the Save your passkey window shown in your screenshot, select Change.
- Check whether Security key is explicitly available and selected.
Looking forward to your update.