Double billing

Question

Double billing

Brian O'Mahony 0

Billed on 26 July $179... What is this.

Then again on 14 October $109... What is this

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2 answers

Your answer

Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The two different amounts cannot be identified as duplicate billing from the statement alone; sign in to your Microsoft account’s payment page and use Investigate to match each charge to its purchase or subscription.

Identify both charges

Open Manage your payments, sign in, and select Investigate beside the payment method.
Open Order history.
Select Payment & billing > Order history, set the date range to include 26 July and 14 October, and look for orders marked Completed or Redeemed. Open Order details to compare the description, amount, and payment method with your bank statement.^1^
If you use more than one Microsoft account—such as Outlook, Hotmail, Live, or another email registered as a Microsoft account—repeat the order-history check in each account.

Different amounts may indicate separate subscriptions or purchases rather than the same charge. Other documented possibilities include recurring billing, a purchase by a family member using the card, or collection of a previously declined payment.^2^

If one charge remains unexplained

Use Contact Microsoft Support, enter Unrecognized Microsoft 365 billing charge, select Get Help, and then Contact Support. Have these details ready:

Charge dates: 26 July and 14 October
Amounts: $179 and $109
Statement descriptions
Order numbers, if shown
Last four digits of the payment card

If Microsoft cannot locate the charge under any account and you do not recognize it, contact the bank or card provider promptly. Ask it to protect the payment method against further unauthorized charges, not merely dispute the existing transaction.^2^

If it is an unwanted renewal

Check the subscription’s eligibility before cancelling. Microsoft states that the most recent recurring charge may qualify for a refund when cancellation occurs within 30 days of payment, subject to account, product, region, and one-time eligibility conditions.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

Do not post card numbers, account email addresses, or transaction identifiers in this public forum.

References

View your Microsoft Store order history | Microsoft Support
How to investigate a billing charge from Microsoft | Microsoft Support
[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])