Microsoft account hacked after Discord verification scam – original Gmail no longer recognized

Use the Microsoft Sign-in Helper first. It is the primary recovery path for sign-in problems and hacked accounts, including cases where the sign-in alias may have been changed and the original address is no longer recognized.

If the original Gmail address returns "The Microsoft account you've entered does not exist", check the spelling carefully. If the spelling is correct, follow the guidance for "My username and password have stopped working" from the Microsoft account recovery guidance.

If the account was compromised:

1. Scan the PC for malware before changing anything else.
   • Open Virus and threat protection.
   • Select Scan options > Full scan > Scan now.
   • Microsoft recommends a full scan before changing the password.
2. Try the Sign-in Helper tool again.
   • It can either provide self-help steps or offer the option to talk to an agent.
3. If recovery form access is still possible, submit the Microsoft account recovery form.
   • Microsoft reviews the answers and responds within 24 hours to the working email address provided in the form.
   • If Microsoft cannot verify the account, the form can be retried up to two times per day.
4. If verification codes are being sent to an address that is not recognized, verify the sign-in name carefully.
   • Check the full email domain.
   • Check for spelling differences in the account name.
5. Contact Microsoft Support from another Microsoft account that is still accessible.
   • Go to Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support if needed.

Important limits from Microsoft:

• Support agents cannot send password reset links or access and change account details.
• If two-step verification was turned on and none of the alternate verification methods are accessible, Microsoft states they cannot help recover the account through support.

For the unfamiliar email domain in messages from Microsoft: Microsoft states that email from the Microsoft account team using the domain @accountprotection.microsoft.com is trustworthy. The domain @msaccountsafety.com is not identified in the provided Microsoft guidance.

References:

• I can't sign in to my Microsoft account | Microsoft Support
• Help with the Microsoft account recovery form | Microsoft Support
• Can I trust email from the Microsoft account team? | Microsoft Support
• Troubleshoot Microsoft verification code issues | Microsoft Support
• How to recover a hacked or compromised Microsoft account | Microsoft Support
• How do I recover my Microsoft account that has had the details of my information changed? - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• how to recover - Microsoft Q&A