How do I recover my Microsoft account that has had the details of my information changed?

Yajna Maharaj 20 Reputation points
2026-02-06T14:52:28.1833333+00:00

A while ago I tried to join a Minecraft server, but it required me to put in my sign-in details to register for the server. It turned out to be a scam, and I ended up losing my account. I no longer can sign in as the email address and password to the account has been changed. The main issue is that the account is linked to my personal OneDrive and many of my Microsoft Apps. Is there any way for me to recover my account? I have tried the normal recovery steps and cited this account as my secondary, even providing my last sent emails as prompted. However, I have not received any feedback and am unsure on how to move forward despite being told my wait time would be 24 hours. Any help of advice would be greatly appreciated.

Microsoft 365 and Office | OneDrive | For home | Windows
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Answer accepted by question author
DaveM121 938.6K Reputation points Independent Advisor
2026-02-06T15:25:34.6233333+00:00

This is a widely reported scam on Discord, Minecraft... etc. where they ask you for that code to join their server or realm, that code gave them full access to your account and they immediately change the recovery details like the associated Email to block you from accessing the account.

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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  1. AI answer

    2026-02-06T14:52:42.1933333+00:00

    To recover your Microsoft account that has had its details changed, you should follow these steps:

    1. Use the Microsoft Account Recovery Form: Go to the official recovery form at https://account.live.com/acsr and select "I forgot my password." Enter your email address and follow the prompts.
    2. Provide Accurate Information: Since you've already tried the normal recovery steps, ensure you provide as much accurate information as possible in the recovery form. This includes details about recent emails, folder names, and contacts you've emailed to help verify your identity.
    3. Wait for Feedback: After submitting the recovery form, you may need to wait for Microsoft to verify your identity. If you haven't received feedback within the stated time frame, you might want to try submitting the form again with additional information.
    4. Contact Microsoft Support: If the recovery form does not work, you can contact Microsoft Support directly for assistance. Go to Microsoft Support and choose "Microsoft account & billing" followed by "Password reset or account recovery." Depending on your region, you may have options for chat support or a callback.
    5. Check for Hacked Account Recovery: If your account was hacked, you can also refer to the Microsoft troubleshooter guide for recovering a hacked account, which may provide additional steps tailored to your situation.

    Please note that if the hacker has changed your recovery information, it may complicate the recovery process, and you may need to provide further verification to regain access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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