issue with adding account

Simran Luther 0 Reputation points
2026-10-13T21:02:27.5466667+00:00

i am unable to add account on outlook app please help me

Outlook | Windows | New Outlook for Windows | For business
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  1. Simran Luther 0 Reputation points
    2026-10-13T21:07:03.97+00:00

    can i talk to an agent please

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  2. Jay1 Tran 1,720 Reputation points Independent Advisor
    2026-10-13T21:13:51.2633333+00:00

    Hi Simran,

    Thank you for reaching out.

    To help determine why you cannot add your business account to the new Outlook for Windows, please provide the following details:

    1. What happened when you tried to add your account? Did you receive an error message or error code? If so, please share a screenshot of the error message, making sure to hide any personal or sensitive information.
    2. Can you sign in successfully to your mailbox at outlook.office.com using the same email address and password?
    3. What troubleshooting steps have you already tried?
    4. Are other users in your organization experiencing the same issue when adding their accounts to the new Outlook app, or does it only affect your account?

    Once I have this information, I'll be able to provide you with targeted solutions for the issue.

    Thank you again for your time and patience. Looking forward to your response.

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