unauthorized charge

Ron Davis 0 Reputation points
2026-10-13T16:23:20.71+00:00

I went on my bank account this morning and I have a charge from Microsoft that I did not authorize. I have been calling, trying to get help. And it is all automated. I need this cancelled and a refund, please

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 938.6K Reputation points Independent Advisor
    2026-10-13T16:58:09.65+00:00

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-10-13T16:23:30.77+00:00

    For an unrecognized Microsoft charge, start here:

    1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the charge.
    2. Check whether the charge was caused by:
      • a subscription with recurring billing enabled
      • a purchase by a family member or someone with access to the payment method
      • a previously declined charge being retried
      • a pre-order or split order shipping separately
      • an in-app purchase
    3. If the charge is tied to a Microsoft subscription and a refund is needed, sign in with the Microsoft account used for the purchase, go to Services & subscriptions, select the subscription, then Manage > Cancel. Refund eligibility is determined automatically during cancellation. Not all cancellations result in a refund.
    4. If the payment information may have been stolen or compromised, contact the bank or payment provider immediately to prevent more charges. Disputing a charge alone does not stop future fraudulent charges.
    5. If more help is needed, use Contact Microsoft Support and select Get Help, then Contact Support for the best support option.

    Avoid repeated chargebacks unless directed by the bank. Repeated misuse of chargebacks can be considered fraud.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.