Microsoft Blocking attempts to make a new microsoft account for new windows 11 computer

Question

Microsoft Blocking attempts to make a new microsoft account for new windows 11 computer

Smooth Cat 0

I am attempting to make a new microsoft account for a new computer we have just bought for the office. It is for a Windows 11 home account. Yesterday I tried to setup the account, but when we did, it would get stuck while trying to create the new microsoft account after attempting to make a new email. It would get stuck in a loop trying to confirm that I am a human while clicking and holding, it would show the three green check-marks. I then looked online for what could be causing the problems. While checking for what could cause the problem, noticed that I might need to wait a day as well as trying to setup up the account somewhere else.

So now a day later, I attempt to make a microsoft account so I can use that to get past the loop. When I attempt to make the email address, I get the error saying that Microsoft is blocking the attempt to make the email.

How do I get microsoft to stop blocking the email creation attempt so I can finish setting up the computer?

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Answer 1

Manoel Barros 22,250 Independent Advisor

Hi!

Where exactly are you trying to create the account? During the initial setup (when you turn on the computer and it asks you to choose your region, language, account...)? Through Windows itself or a Windows app like the Microsoft Store? Or via a web browser?

This information is important, and I need to know it in order to help.

Smooth Cat 0 Reputation points

2026-10-13T16:28:28.4733333+00:00

I first tried with the computer that I am setting up. Today I tried to setup up the account through the microsoft website.
Manoel Barros 22,250 Reputation points Independent Advisor

2026-10-13T23:56:06.89+00:00

Thanks!

Have you tried creating the account using a device other than this computer?

Have you tried using a different internet connection or creating the account via your mobile phone?

The computer might be blocking it for some reason (such as a firewall or interference from third-party software—this is common with new computers, as they often come with various pre-installed third-party apps).