Contact Microsoft support for assistance in locating the subscription associated with a charge

Question

Contact Microsoft support for assistance in locating the subscription associated with a charge

Anna 0

I can't see how to Contact Microsoft Support when I am being billed twice for two different subscriptions to the same email address, but I am only seeing one subscription in the dashboard. I need to be able to see both subscriptions as it was a complete surprise to be billed for one of them.

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Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option