Request for Voucher Reinstatement - Exam Cancelled Unexpectly - AI Skills Fest 2026

No self-service voucher reinstatement path is provided here.

Supported next steps:

1. Submit a Microsoft Credentials support request at the online support request page.
2. In the form, use:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Preferred contact method: Email
3. In the case details, include:
   • Learn username
   • A clear summary that Pearson VUE cancelled the exam and the voucher now shows as expired
   • Screenshots of the cancellation and voucher-expired error
4. After submission, note the case number from the confirmation email and monitor status through the Manage tab.

Relevant policy from the available information:

• If an exam appointment was cancelled by Pearson VUE, a refund should be issued for paid bookings.
• If a voucher was used, the voucher should be reinstated automatically and can be used again to schedule another exam.
• If the voucher is not reinstated or cannot be redeemed, contact Pearson VUE support.
• Credentials support states that AI Skills Fest voucher-related requests submitted on or before September 1, 2026 may be eligible for an exception review, and requests submitted after that date will not be considered under that exception process.

Do not post voucher codes, MCIDs, registration IDs, or other personal details in public forums.

• Credentials support
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