Request for Voucher Reinstatement - Exam Cancelled Unexpectly - AI Skills Fest 2026

Lakshmi prasad Veerla 0 Reputation points
2026-10-13T11:51:13.24+00:00

Dear Support Team,

I am writing to urgently request assistance regarding a Microsoft Certification Exam voucher that I earned through the AI Skills Fest 2026 initiative.

Unfortunately, my scheduled exam appointment was cancelled today, October 13, 2026. Following the cancellation, I immediately attempted to rebook the exam using my original voucher code, but the system indicates that the voucher has now expired.

Because the cancellation was unexpected and occurred today, I am now unable to reschedule my exam before the event's final delivery deadline of October 18, 2026.

Could you please assist me in reinstating the voucher or issuing a replacement code so that I can schedule and complete my exam as intended?

Here are my details for your reference:

  • Name: Lakshmi Prasad Veerla
  • Microsoft Certification ID (MCID): MS0994665238
  • Pearson VUE Registration ID (if applicable): 539415111
  • Original Voucher Code: MSAICVVM46D3
  • Cancelled Exam: AZ-900

Thank you very much for your time, understanding, and support in resolving this matter.

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  1. Julian Sharp 45,261 Reputation points
    2026-10-13T12:32:44.92+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling or taking an exam

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  2. AI answer

    2026-10-13T11:51:31.9866667+00:00

    No self-service voucher reinstatement path is provided here.

    Supported next steps:

    1. Submit a Microsoft Credentials support request at the online support request page.
    2. In the form, use:
      • Product family: Learning
      • Product or Service: Microsoft Credentials
      • Type of Support: Professional No Charge
      • Preferred contact method: Email
    3. In the case details, include:
      • Learn username
      • A clear summary that Pearson VUE cancelled the exam and the voucher now shows as expired
      • Screenshots of the cancellation and voucher-expired error
    4. After submission, note the case number from the confirmation email and monitor status through the Manage tab.

    Relevant policy from the available information:

    • If an exam appointment was cancelled by Pearson VUE, a refund should be issued for paid bookings.
    • If a voucher was used, the voucher should be reinstated automatically and can be used again to schedule another exam.
    • If the voucher is not reinstated or cannot be redeemed, contact Pearson VUE support.
    • Credentials support states that AI Skills Fest voucher-related requests submitted on or before September 1, 2026 may be eligible for an exception review, and requests submitted after that date will not be considered under that exception process.

    Do not post voucher codes, MCIDs, registration IDs, or other personal details in public forums.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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