Subscription cancelled yet payment deducted

Question

Subscription cancelled yet payment deducted

Hema Iyer 0

I had cancelled the Microsoft Office 365 family subscription which was set up under card ending 1236 for the monthly amount of Rs. 689. However, the amount still got deducted this month on 12th October and it is not showing under my account. The last subscription shows expired on 22nd August 2025.

Request you to please look into this and refund the Rs. 689 deducted to the same card ending 1236.

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Answer 1

1

Using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option