still getting billing update requests after payment

Confirm that Services & subscriptions shows Microsoft 365 as active with the correct new expiration date; a recorded payment alone does not confirm that the subscription renewal was applied.

1. Verify that the renewal was applied

1. Close Outlook and all other Office applications.
2. Open Services & subscriptions.
3. Sign in with the Microsoft account associated with the Microsoft 365 subscription.
4. Under Microsoft 365, check that:
   • The subscription says Active.
   • The expiration or next billing date reflects the payment.

If the date is wrong, or the subscription remains expired or suspended, contact Microsoft Support because the payment has not been applied correctly to that subscription. Microsoft specifically recommends checking the renewal status online and contacting support when the expiration date is incorrect.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

2. Check for a remaining payment-method error

If the subscription is active with the correct date:

1. Open Payment options.
2. Sign in with the subscription’s Microsoft account.
3. Check whether the payment method displays an error, such as an expired or cancelled card.
4. Update it if an error appears.
5. Close all Office applications, reopen Outlook, and check whether the notice returns.^2^

Do not submit another payment unless the subscription page specifically shows a past-due balance.

3. Repair activation if the account status is correct

If both the subscription and payment method are correct, the warning may involve Office’s local activation state. On the affected PC:

1. Open Microsoft’s Office error “Account Notice” support page.
2. Under Step 3: Run the Microsoft Support and Recovery Assistant, start the Microsoft 365 activation troubleshooter.
3. Allow the page to open Get Help.
4. Complete the prompts on the same PC where Outlook is installed.

The troubleshooter requires Windows 10 or later.^2^

Reinstallation is a last resort if the activation troubleshooter does not resolve the notice: deactivate the Office installation, completely uninstall Office, and then reinstall it using the same subscription account.^2^

Match the exact warning

The wording matters:

• “Couldn’t Verify Subscription”: connect the PC to the Internet and select Retry.
• “Account Notice. We’ve run into a problem…”: use the subscription, payment-method, and activation steps above.
• “Renew your subscription” after buying a retail box or card: redeem its product key or use the link in the email receipt; payment alone does not activate that retail purchase.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

If the warning persists after the activation troubleshooter, note its exact text and contact Microsoft Support through Get Help → Contact Support.^3^

References

1. [A subscription notice appears when I open a Microsoft 365 application | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription" | Microsoft Support
3. How to investigate a billing charge from Microsoft | Microsoft Support