I got Hacked I got access to my account and then my account was locked what I do

Question

I got Hacked I got access to my account and then my account was locked what I do

dokii 5

Hi, I was hacked about a month ago. I talked with support because my account security email was changed. They tried to do something (but it didn't solve anything), so I waited to change the security email to my email, but my account was locked without telling me or anything. So I opened another ticket trying to unlock my account, and it was denied without telling me a specific reason or anything. They told me to open another ticket if I had another question and things like that, so I opened another ticket, and now they tell me my account can't be located, probably due to inactivity. So now what am I supposed to do? I did what I was told to do to solve my problem; they didn't do anything to help me, and now they've locked my account, and probably my account is going to be deleted due to inactivity.

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Answer 1

Jeronimo Fuerte 46,765 Independent Advisor

I'm sorry to hear that you're having trouble signing in to your account. Could you please share a screenshot of the error message you receive when attempting to sign in? Make sure to hide any personal or sensitive information before sharing it. This will help me better understand the issue and guide you toward the appropriate solution.

Additionally, if you haven't already, I recommend trying Microsoft's Sign-in Helper:

https://aka.ms/sign-in-helper

This tool is often very effective at identifying the cause of sign-in issues and providing the appropriate next steps. I look forward to your response to continue troubleshooting.

dokii 5 Reputation points

2026-10-13T00:28:14.2033333+00:00

This also appears as " I already went to get help to unlock your account," but the decision to keep my account locked wasn't changed. Also, it doesn't explain to me well what I did; it only tells me "violation confirmed," which I don't understand why or what happened
Jeronimo Fuerte 46,765 Reputation points Independent Advisor

2026-10-13T00:47:01.0666667+00:00

In this situation, the best option would be to submit an Account Reinstatement Form. Please note that this is different from the standard account recovery form or the account unlock process.

You can access the form here:

https://www.microsoft.com/digitalsafety/account-reinstatement

When completing the form, make sure to explain that your account was compromised and that the unauthorized activity occurred as a result of the hacking incident. Include the approximate dates when the account was compromised, when you noticed the issue, and when you lost access.

Provide as much relevant information as possible so Microsoft can consider these circumstances when reviewing your request.

Please keep in mind that submitting the form does not guarantee reinstatement, but it is the appropriate channel for requesting a review of a suspended account.