Need my MFA reset

Hi Cheryl Umlauf,

If this is a personal account (such as @outlook.com, @gmail.com, etc.) and the password is unknown and there’s no access to any security information, please use the account recovery form after reviewing the guidance here:Help with the Microsoft account recovery form

If this is a work or school account, please ask your administrator to follow the steps in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID …

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.

Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

I understand that this entire process can feel long and complicated, and I truly appreciate your patience while working through it. These steps are in place to protect the security of your account, so I hope you can understand why they are required. I sincerely hope you’ll be able to regain access to your account soon. If you need help at any point, or if you have any questions during the process, please feel free to reach out, I’m always here and happy to assist.

Thank you again for your understanding and patience.