My account

Question

My account

rune wassum 0

Hello,

I ordered Microsoft Office, order number: [Moderator Note: Personal Info Removed] and got a referencenumber: [Moderator Note: Personal Info Removed].

I have been charched twice for this purchase order. Please help me with this.

Br.

Rune

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
rune wassum 0 Reputation points

2026-10-12T09:30:05.6+00:00

AI bot replied:

To verify whether this was a true duplicate charge, check these items first: Open Order history and look for multiple purchases for the same amount that appear close together. [---]

Please let me know where to find my Order history.
rune wassum 0 Reputation points

2026-10-12T09:42:02.2733333+00:00

My account shows that I have 1 subscription to the Office 365 package, but on July 13th I was billed for 2 products of the same product at the same time.

1 answer

Your answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
rune wassum 0 Reputation points

2026-10-12T09:30:05.6+00:00

AI bot replied:

To verify whether this was a true duplicate charge, check these items first: Open Order history and look for multiple purchases for the same amount that appear close together. [---]

Please let me know where to find my Order history.
rune wassum 0 Reputation points

2026-10-12T09:42:02.2733333+00:00

My account shows that I have 1 subscription to the Office 365 package, but on July 13th I was billed for 2 products of the same product at the same time.

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello rune wassum,

I can see that you have been charged twice.

Here what you can do:

You can open your Microsoft account Order history directly here:

View your Microsoft account Order history

Please sign in using the same personal Microsoft account that you used to purchase Microsoft 365. Then:

Under Payment & billing, open Order history.
Under Refine, change the date range so that it includes July 13.
Look for both Microsoft 365 entries and open Order details for each one.
Check whether both transactions have a status such as Completed or whether one is still In progress.

The Services & subscriptions page showing only one subscription does not necessarily confirm whether one or two payments were processed. Order history is the correct place to compare the individual transactions.

If only one charge appears in Order history, use the following page and select Investigate beside the payment method. This can help determine whether another Microsoft account is using the same card:

Manage your Microsoft payment options

You can also refer to this site for more info on what to do when you have been charged twice:

https://support.microsoft.com/en-us/accounts-billing/i-ve-been-charged-twice

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Xavier-D 13,880 Reputation points Microsoft External Staff Moderator

2026-10-13T23:30:16.3366667+00:00

Hi rune wassum

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
rune wassum 0 Reputation points

2026-10-14T10:46:53.2566667+00:00

Hi and thank you for the respons. My account shows that the same purchase is completed with Klarna.

So I have actually paid or been billed twice for the the one (same) product. What do we do?

Br. Rune