how to fix my device location

Greg Himpfen 0 Reputation points
2026-10-11T21:08:14.1966667+00:00

Location is always turning off on OLG forcing me to go back and try to set OLG up with an Ontario location

Windows for home | Windows 11 | Security and privacy
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  1. Emma1-N 13,695 Reputation points Microsoft External Staff Moderator
    2026-10-13T00:15:32.81+00:00

    Welcome Greg Himpfen,

    Thanks for reaching out to Microsoft Q&A Forum. I understand that your location keeps turning off when using OLG, requiring you to set your Ontario location again.

    Could you clarify whether Windows Location services itself switches back to Off, or whether Location services remains On but OLG stops recognizing your Ontario location?

    Please make sure you already tried the Q&A Assist steps. In addition, please try the following:

    In the meantime, you can try these steps:

    1, Check for Windows updates.

    • Open Settings > Windows Update.
    • Select Check for updates and install any available updates.
    • Restart the computer afterward.

    2, If you use Microsoft Edge, reset OLG's previously stored location permission.

    • Open Microsoft Edge > Settings > Privacy, search, and services > Site permissions > All permissions > Location.
    • Check the sites listed under the location permissions and remove the existing OLG entry if present.
    • Return to OLG and allow location access again when prompted.

    3, Temporarily disable any VPN or proxy connection and test OLG again. These services may cause websites to determine a different region from the device's actual location.

    4, Test the OLG site in another browser. If Windows Location services stays enabled but the problem occurs only in one browser, this helps determine whether the issue is related to that browser's site permissions.

    5, Test OLG using a different network, such as another trusted Wi-Fi connection. Windows can use nearby Wi-Fi information and the IP address as part of determining the device's location.

    Looking forward to your update.

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  2. AI answer

    2026-10-11T21:08:27.68+00:00

    On Windows 11, check the location settings in this order:

    1. Open Start > Settings > Privacy & security > Location.
    2. Turn Location services On.
    3. Turn Let apps access your location On.
    4. Under the app list on that same page, make sure the app involved with OLG is allowed to use location if it appears there.
    5. If the device cannot detect the correct location reliably, set a fallback location:
      • In Start > Settings > Privacy & security > Location
      • Under Default location, select Set default
      • Select the Ontario location on the map or type the address, then select Save

    If location keeps switching off:

    • If Location services is missing or cannot be changed, that setting is only available to an administrator on the device.
    • If a message such as Some settings are managed by your organization appears, the setting is being controlled by workplace or school management.
    • Some apps and services can still use other methods such as IP address to estimate location, so the app may still show the wrong region even when Windows location is set correctly.

    If the issue is only in Microsoft Edge or Bing, website location permission may also need to be reset:

    1. Click the lock icon in the address bar.
    2. Select Site settings.
    3. Under Permissions, change Location to allow access.

    Manage location settings](https://support.microsoft.com/windows/privacy/windows-location-service-and-privacy#manage-location-settings)

    How the location settings work](https://support.microsoft.com/windows/privacy/windows-location-service-and-privacy#how-the-location-settings-work)

    • [# How Bing uses your location | Microsoft Support

    How to turn location access on and off](https://support.microsoft.com/bing/how-bing-uses-your-location#how-to-turn-location-access-on-and-off)

    AI-generated content may be incorrect. Read our transparency notes for more information.

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