Microsoft Passport and Windows Hello-

The supported fix is to reset the Windows Hello PIN rather than changing Microsoft Passport or Windows Hello services to Automatic.

Try this in order:

1. At the sign-in screen, select Sign-in options and sign in with the account password instead of the PIN.
2. After signing in, open Settings > Accounts > Sign-in options.
3. Under PIN (Windows Hello):
   • Select Change PIN if the PIN still works enough to change it, or
   • Select I forgot my PIN if the PIN is unavailable, then follow the verification steps to create a new PIN.
4. If Windows Hello face or fingerprint is also failing, remove the existing enrollment and set it up again from Settings > Accounts > Sign-in options.
5. Restart the device. If updates are pending, use Update and restart.

If the device uses Enhanced Sign-in Security and biometrics are not working, these checks are documented:

• Open System Information > System Summary and confirm Virtualization Based Security is Running.
• Open System Information > Software Environment > Running Tasks and check for bioiso.exe and ngciso.exe.
• If biometric enrollment is nonfunctional, remove the enrollment in Settings > Sign-in options and re-enroll it.

For fingerprint issues specifically:

• Clean and dry the fingerprint reader.
• Re-register the fingerprint and capture different angles.
• Check for updated device drivers.
• Add more than one fingerprint.

If the PIN still cannot be reset after signing in with a password, use Microsoft Support from the PIN reset article.

• Change or reset your PIN in Windows | Microsoft Support
• Troubleshoot Problems Signing In to Windows | Microsoft Support
• Windows Hello common issues and troubleshooting tips | Microsoft Support
• Windows Hello Enhanced Sign-in Security