MICROSOFT ACCOUNT HACKED

Shaheer Ahmed 0 Reputation points
2026-10-11T13:45:55.8966667+00:00

my microsoft account got hacked by one of those discord scams the hacked changed my email to his alias and recovery email too and i cant get any support i have my minecraft account lost also because of this when i try to enter acsr form it says the account with that email not found

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Ian-T 14,015 Reputation points Microsoft External Staff Moderator
    2026-10-12T02:48:49.84+00:00

    Hi @Shaheer Ahmed

    I’m sorry this happened. Because the attacker replaced your sign-in alias, your original email is no longer identifying the account, which is why the standard ACSR form says the account cannot be found.

    Please use the Sign-in Helper, follow the account-takeover recovery route it provides. Include your previous account details, old passwords, Minecraft/Xbox gamertag, purchase information, and the devices normally used with the account. Use a separate working email for the response and check its Junk or Spam folder.

    Please do not post receipts, passwords, verification codes, or email addresses here. This is a public forum, so forum moderators and other members here cannot locate the attacker’s new alias or restore the account manually. Minecraft access is tied to the underlying account, so recovering that account must come first.

    Thank you for your understanding and time

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