Need to recover my Email Address

aman shaikh 0 Reputation points
2026-10-11T09:39:59.4+00:00

Hello Team,

My Step mom going for Kidney Transplant and I have gave [--PII--] , Email address, Now I am not able to sign in...please help me to sign in or retrive my account

Outlook | Web | Outlook.com | Email

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  1. Lucus-V 13,895 Reputation points Microsoft External Staff Moderator
    2026-10-11T19:15:53.91+00:00

    Hi aman shaikh,

    Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    I am sorry to hear about your situation.

    To help identify the correct recovery option, could you please clarify a few details?

    • Do you know the full Hotmail email address, or are you trying to recover the email address itself?
    • What happens when you attempt to sign in?
      • Incorrect password?
      • Security code requested?
      • Account not found?
      • Account locked?
    • Do you still have access to any recovery email address or phone number previously associated with the account?
    • Approximately when was the last successful sign-in?
    • Have you already tried the Microsoft Account Recovery form? If so, what happened?

    Once you provide these details, I will do my best to point you toward the most appropriate recovery steps.

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