How to setup my windows hello account ?

Reset the Windows Hello PIN first using your account password, then remove and re-register the fingerprint after the new PIN works.

1. Restore the PIN

Because creating a new PIN through the normal setup has already failed, use the PIN reset option instead.

If you can sign in to Windows:

1. Sign in with your password.
2. Open Start → Settings → Accounts → Sign-in options.
3. Expand PIN (Windows Hello).
4. Select I forgot my PIN—not Change PIN.
5. Verify your Microsoft account when prompted and create a new PIN.
6. Lock the PC with Windows key + L, then verify that the new PIN works.

The Windows sign-in PIN is separate from your Microsoft account password. The reset process verifies your account before creating a replacement PIN.^1^

If you cannot reach the desktop:

1. On the sign-in screen, select I forgot my PIN below the PIN box and complete the prompts.
2. If that option is absent, select Sign-in options → Enter your password.
3. After reaching the desktop, reset the PIN through Settings as described above.

The sign-in-screen PIN reset is available for Microsoft accounts; a local account must first sign in using its password.^1^

2. Rebuild fingerprint enrollment

Do this only after confirming that the reset PIN works:

1. Clean and dry the fingerprint reader.
2. Open Settings → Accounts → Sign-in options.
3. Expand Fingerprint recognition (Windows Hello).
4. Select Remove to delete the existing fingerprint enrollment.
5. Restart the computer.
6. Return to the same page and select Set up.
7. Scan the finger from several different angles with light pressure.
8. If enrollment succeeds, select Add a finger and register a second finger as a backup.

Microsoft recommends signing in with a PIN or password and then re-registering fingerprints when fingerprint recognition fails.^2^

3. If PIN reset or fingerprint setup still refuses

• Open Settings → Windows Update → Check for updates, install available Windows and device-driver updates, and restart. Fingerprint problems can require an updated device driver.^2^
• If this is a work- or school-managed computer, contact its IT administrator because organizational Windows Hello policies may control enrollment.
• If using an external/USB fingerprint reader on Windows 11 version 24H2 or later, check Settings → Accounts → Sign-in options → Additional settings → Enhanced sign-in security. A reader that does not support Enhanced sign-in security may require that setting to be turned off. Warning: turning it off removes existing Enhanced sign-in security enrollments and associated credentials, including passkeys, which must then be set up again.^3^
• If both PIN reset and fingerprint enrollment continue failing, use Contact Microsoft Support from the PIN recovery page rather than manually deleting Windows credential folders.^1^

References

1. Change or reset your PIN in Windows
2. Windows Hello common issues and troubleshooting tips | Microsoft Support
3. Using third-party fingerprint readers and cameras with Windows Hello | Microsoft Support