For a OneDrive personal account, files can normally be restored only while they are still in the OneDrive Recycle bin. Personal-account items in that recycle bin are kept for 30 days, but once they are permanently deleted from the OneDrive recycle bin, they can’t be restored from OneDrive.
What can still be checked:
- Check the Windows Recycle Bin
- Open Recycle Bin on the PC.
- If the videos are there, right-click them and select Restore.
- They return to their original folder.
- Check whether the files were cloud-only files
- If the files were deleted from the cloud, including files marked as online-only, they do not appear in the computer’s Recycle Bin.
- In that case, recovery would only have been possible from the OneDrive web Recycle bin before it was emptied.
- Check OneDrive.com for the correct account and search
- Sign in to the OneDrive website.
- Use Search everything to look for the videos by filename, description, date, or place.
- Also check whether they were in Personal Vault, because Personal Vault files do not appear in search results unless the vault is unlocked. In the recycle bin, use Show Personal Vault items if available.
- Check another Microsoft account
- If multiple Microsoft accounts are used, the files may have been saved to a different OneDrive.
Important points for this scenario:
- Deleting an online-only file from the device deletes it from OneDrive on all devices and online.
- For personal OneDrive accounts, there is no second-stage recycle bin mentioned in the provided guidance.
- Microsoft support agents cannot access files beyond the available self-service guidance for personal accounts.
If the files are not in the Windows Recycle Bin, not in OneDrive search, and the OneDrive Recycle bin was already emptied, then OneDrive does not provide a built-in way to recover them.
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