A user needs help

Luffy eli Hammond 0 Reputation points
2026-10-10T19:45:26.96+00:00

Dear microsoft account team hi i need help with something I've been using the Microsoft copilot for almost 2 years now and I greatly enjoy it however recently its come to my attention you guys have made it so the google browser imidiatly redirects you to downloading the app however the issue here is I can't download the app its not that its malfunctioning when I try to download it its that I have restrictions on my device that litterrally make it so I CAN NOT download the app and i have no way of getting rid of those restrictions because I didnt make them and the person that did wont get rid of them so I can't download the app and i was hoping you could help me or just allow the browser to work again thank you so much I really want to keep my account history and all my chat threads

Microsoft Copilot | Other
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  1. Norah-L 11,610 Reputation points Microsoft External Staff Moderator
    2026-10-11T03:17:58.4866667+00:00

    Dear Luffy eli Hammond,

    Although this behavior has not been officially confirmed, similar reports have recently appeared from multiple Copilot users.

    As a workaround, please try installing the Copilot app directly from your device’s app store to see if that helps. If possible, could you also share the exact restriction message or a screenshot of what appears when you try to install the app?

    In the meantime, please also submit feedback so the issue can be properly investigated by the relevant product team. If you can access Copilot on another device, select the three-dot menu in the upper-right corner, then select Send feedback > Report a problem. Include your operating system, browser, when the issue started, and a screenshot if possible.

    Since this is a user-to-user forum, we cannot change this behavior or remove restrictions from your device. If the issue is related to the service itself, it will need to be investigated by the Copilot product team.

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