I can’t receive my hotmail emails

Question

I can’t receive my hotmail emails

Cassandra Patton 0

I can’t receive my hotmail emails. I haven’t received new emails for several days

John Jefferson Doyon 89,550 Reputation points Independent Advisor

2026-10-10T02:21:48.3333333+00:00
Hi, @Cassandra Patton

To help narrow down the issue:

Can you still send emails from the Hotmail account?

If you send a test email to the Hotmail address from another account, does the sender receive any bounce-back or delivery failure message?

Have you checked whether your Outlook.com mailbox storage is full at https://outlook.live.com/mail/0/options/general/storage?

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,550 Reputation points Independent Advisor

2026-10-10T02:21:48.3333333+00:00

Hi, @Cassandra Patton

To help narrow down the issue:

Can you still send emails from the Hotmail account?

If you send a test email to the Hotmail address from another account, does the sender receive any bounce-back or delivery failure message?

Have you checked whether your Outlook.com mailbox storage is full at https://outlook.live.com/mail/0/options/general/storage?

Thanks!

Answer 1

Welcome Cassandra Patton,

I understand how concerning it can be when your Hotmail inbox suddenly stops receiving new messages for several days.

In addition to the questions already asked above, could you please confirm whether no new emails arrive at all, or whether emails from only certain senders are missing?

While checking, please try these two things:

Sign in directly at https://outlook.live.com and check the Junk Email, Deleted Items, and any other folders to see whether the missing messages were moved there. Outlook.com may place messages in another folder depending on junk filtering or inbox rules.
Go to Settings > Mail > Rules and check whether there is any rule that moves or deletes incoming messages. Temporarily disable any rule that could affect incoming mail, then send another test message to your Hotmail address.

Also, please let me know the results of the three checks requested by the Independent Advisor above, especially whether the test sender receives a delivery failure message.

Microsoft references: https://support.microsoft.com/en-us/outlook/mail/manage-email-messages-by-using-rules-in-outlook

https://support.microsoft.com/en-us/outlook/working-with-message-folders-in-outlook-com

Looking for your update.