How do I cancel my subscription to Microsoft 365

Sign in to Microsoft’s Services & subscriptions page with the Microsoft account that purchased Microsoft 365, then select Cancel subscription and complete the confirmation steps.[^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")

Cancel the subscription

1. Open Microsoft account Services & subscriptions.
2. Sign in with the same Microsoft account used to purchase Microsoft 365.
3. Find the Microsoft 365 subscription and select Cancel subscription. Depending on the plan, this may appear as Upgrade or Cancel.
4. Review the information on the cancellation page.
5. At the bottom, select I don’t want my subscription and follow the prompts to confirm.[^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")

If the page displays Turn on recurring billing instead of a cancellation option, automatic renewal is already disabled. The subscription will expire on the displayed date, and no further action is required.

If it was purchased elsewhere

If Microsoft 365 was purchased through Apple, Google Play, Amazon, or another retailer, cancellation and billing must be handled through that seller rather than through the Microsoft account page.[^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")

Before cancelling

Cancellation reduces the account to 5 GB of cloud storage, including OneDrive files and Outlook.com attachments, plus 15 GB of Outlook.com storage. The same reduction applies to people sharing a cancelled Family or Premium subscription.

If usage exceeds the free allowance:

• OneDrive will stop uploading, editing, and syncing new files.
• Outlook.com will stop sending and receiving email.
• Microsoft may delete OneDrive files after six months.

Download or move files and reduce storage usage before cancelling.[^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")

Refunds

Not every cancellation qualifies for a refund. Eligibility is determined during cancellation, and access generally continues until the end of the current billing period when no refund is issued. Refund availability depends on the purchase date, billing history, subscription, and country or region.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If cancellation fails or the option is missing despite recurring billing being active, use Contact Support from Microsoft Support and select the Microsoft 365 subscription or billing category.

References

1. [Cancel a Microsoft 365 subscription](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])