Refund - how do I get one

Question

Refund - how do I get one

Robb 0

Hi

I bought 365 Personal yesterday, then tried to use it and found it doesnt download on to a chromebook. Can someone direct me to a person to talk to, or am I stuck with a useless purchase?

Robb 0 Reputation points

2026-10-09T08:20:55.98+00:00

How do I speak with some one
Robb 0 Reputation points

2026-10-09T08:24:21.21+00:00

AI bot replied:

If Microsoft 365 Personal was purchased directly from Microsoft, refund eligibility is checked during cancellation. [---]

where can I actually talk to someone?
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator

2026-10-09T10:34:14.93+00:00

You should be able to turn off recurring billing and then cancel; see the reply from DaveM121 for details.

P.S. You can reject the AI-generated reply from "AI answer," if you wish.

2 answers

Your answer

Robb 0 Reputation points

2026-10-09T08:20:55.98+00:00

How do I speak with some one
Robb 0 Reputation points

2026-10-09T08:24:21.21+00:00

AI bot replied:

If Microsoft 365 Personal was purchased directly from Microsoft, refund eligibility is checked during cancellation. [---]

where can I actually talk to someone?
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator

2026-10-09T10:34:14.93+00:00

You should be able to turn off recurring billing and then cancel; see the reply from DaveM121 for details.

P.S. You can reject the AI-generated reply from "AI answer," if you wish.

Answer 1

If Microsoft 365 Personal was purchased directly from Microsoft, refund eligibility is checked during cancellation.

Sign in with the same Microsoft account used for the purchase at https://account.microsoft.com/services/microsoft365.
Find the Microsoft 365 Personal subscription and select Manage.
Select Cancel. If the page shows Upgrade or Cancel, select that.
Follow the cancellation steps. During that process, Microsoft indicates whether the subscription qualifies for a refund and provides the next steps.

Key points:

Not all cancellations result in a refund.
In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
If no refund is issued, access to Microsoft 365 typically continues until the end of the current billing period.
If the subscription was bought through Apple, Google Play, Amazon, or another third-party retailer, the refund must be requested from that retailer, not Microsoft.

To speak with support, use Contact Microsoft Support and select Get Help, then Contact Support if needed.

A Chromebook cannot install the full desktop version of Microsoft 365 or Office. If installation on the Chromebook is the issue, the supported alternative mentioned is to use the free Microsoft 365 apps in a browser.

Answer 2

1

If you are able to install Android apps on your Chromebook, you can download the Android version of the Microsoft 365 apps from the Google Play Store on your Chromebook.

2

If those versions of the apps do not meet your needs, then you can cancel the Microsoft 365 subscription to get a pro-rata refund.

Log into your Microsoft 365 account on this link:

https://account.microsoft.com/services/

Click the Manage button beside your subscription.

From there, you can cancel the subscription, and also disable the recurring billing on the subscription.

You can check your eligibility to a refund using the steps they provide on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription