My account has been mixed with a new account

Gee R 0 Reputation points
2026-10-09T00:30:07.1866667+00:00

I just paid my 365 account and change payment options from annual to monthly and now my account has been cancelled with a New Account started.

  1. I need my Existing account with my shares and information reinstated
  2. I dont need the AI add-on
  3. I need to adjust payments to automatic on my card PLEASE ASSIST!
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. Brian Tillman 27,415 Reputation points Independent Advisor
    2026-10-09T15:00:09.1666667+00:00

    Please explain what you mean by "regular account" and "new account". An account is how you log into https://account.microsoft.com/services in order to see your subscription, which sounds like Microsoft 365 Family or Premium; it's the username and password. A "new account" implies that your address changed.

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  2. Brian Tillman 27,415 Reputation points Independent Advisor
    2026-10-09T01:22:02.83+00:00

    Hi. I'm Brian and I'll try to help.

    Changing payment options will not cause a new account creation. Only you can do that. Why do you think there was a new account created? Describe all the symptoms in complete detail. If you see an error message, include it here exactly as it appears on your screen.

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