Surface Pro will not allow connection to printer

Helen Boycourt 0 Reputation points
2026-10-08T18:36:08.35+00:00

My Surface Pro will not allow me to add my printer

Surface | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Clary-N 16,910 Reputation points Microsoft External Staff Moderator
    2026-10-08T23:56:54.22+00:00

    Hi Helen Boycourt,

    I’d like to narrow this down a bit before suggesting more troubleshooting. Could you share the exact Surface Pro model, the printer make and model, and whether you’re using Windows 10 or Windows 11?

    Also, when you try to add the printer, does it not appear at all or does it appear but fail with an error message or code?

    Since you may have already gone through the usual printer setup steps, I’d next check the printer manufacturer’s support site for the latest driver or setup software specifically for that printer model. If you’ve already tried the manufacturer’s software, please let me know whether it detects the printer and what happens during installation.

    Those details should help narrow down whether this is a driver/compatibility issue or something specific to how the printer is being detected.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.