Organization validation is In Progress with an email-verification banner after Verified ID

Jacob Zimmerman 0 Reputation points
2026-10-08T09:09:08.1233333+00:00

Our Azure Artifact Signing Public Organization validation returned to In Progress after the representative completed the Verified ID step. The identity detail panel still says “Please complete your email verification.”

The primary address is a corporate-domain alias on a monitored individual Google Workspace inbox. The alias was recently added and confirmed in a fresh saved Admin view. We have not located the organization-verification email, including in spam/trash. The existing Azure validation page has no visible resend control. We have not established whether the original email was sent, bounced, acknowledged or expired.

How can we determine whether the email stage is still pending or the banner is delayed, and recover a valid verification link for this existing In Progress request? Should we allow the new alias to propagate first, or is there a Microsoft-supported recovery action for a missing email?

We understand that organization review can take 1–20 business days and are asking to resolve the email step, not to expedite review. We want to avoid creating a duplicate or deleting the processing request without guidance.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-10-08T09:09:25.4+00:00

    For an existing Artifact Signing organization identity validation request, there is no documented resend action for the email verification link on the same request. If the email verification link was missed or expired, the supported action is to start a new identity validation request. A new link can’t be resent on the same request, and the link expires after seven days.

    To determine whether the email step is still the blocker, use the request status and the detail pane together:

    1. In the Azure portal, open the Artifact Signing account.
    2. Go to Objects > Identity validations.
    3. Open the existing organization validation request.
    4. If the detail pane still shows Please complete your email verification, treat the email verification as still pending for that request, even if the overall status shows In Progress.

    Before replacing the request, verify the mailbox conditions required for the primary email:

    1. Confirm the primary email address can receive messages from external senders.
    2. Confirm messages containing links are not being filtered.
    3. Check Junk or Spam.
    4. Ask the email administrator to confirm firewall, security, or mail filtering policies are not blocking the message.
    5. For organization validation, ensure the primary email is a monitored address on a domain owned by the legal business entity.

    For recovery of the existing request:

    • If the verification email cannot be found, the documented recovery is to delete the current identity validation request and submit a new one.
    • If the link expired, the documented recovery is also to start a new identity validation request.
    • Creating additional in-progress requests for the same entity does not help.
    • The accepted Microsoft Q&A guidance for this exact situation states that an in-progress request can be deleted and recreated, and that the three-attempt limit applies to document upload attempts requested by the validation team, not to deleting and recreating this email-verification request.

    About waiting for alias propagation:

    • The documented guidance does not provide a Microsoft-supported “wait for propagation” recovery path for a missing organization email-verification link on an existing request.
    • The practical prerequisite is that the mailbox must already be able to receive external messages with links before the new request is created.

    If assistance is still needed, the documented support paths are:

    • Azure Support
    • Microsoft Q&A with the artifact-signing tag
    AI-generated content may be incorrect. Read our transparency notes for more information.

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