cancel subscription

To cancel a Microsoft 365 home subscription:

1. Go to Services & subscriptions and sign in with the same Microsoft account that was used to purchase the subscription.
2. Find the subscription and select Manage.
3. Select Cancel. In some cases, the option appears as Upgrade or Cancel.
4. Follow the on-screen steps to complete the cancellation.

If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire on the date shown and no further charges will occur.

If the subscription was purchased through Google Play, the Apple App Store, or a third-party retailer such as Amazon or Best Buy, cancellation must be handled through that seller.

If cancellation is not available:

1. Confirm the correct Microsoft account is being used.
2. Check whether there is a past-due balance on the payment method. If money is owed, cancellation is blocked until the overdue amount is paid.
3. If a recent charge still appears after cancellation, cancellations must be made more than 2 days before the billing date.

References:

• Cancel your Microsoft subscription | Microsoft Support
• Unable to cancel your Microsoft subscription | Microsoft Support