What 3-month subscription did I pay for on 9/11/26? I do not remember purchasing any subscription from Microsft.

Jim Nealis 0 Reputation points
2026-10-07T20:41:33.5366667+00:00

On 9/11/26 my credit card was charged $37.79 for a 3 month subscription. I do not remember purchasing any subscription from Microsoft, so what have I been charged for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. EmilyS726 271.4K Reputation points Independent Advisor
    2026-10-07T21:13:21.9366667+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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  2. AI answer

    2026-10-07T20:41:49.6633333+00:00

    The exact subscription cannot be identified from the charge alone here, but the supported way to find it is:

    1. Go to Manage your payments in the Microsoft account dashboard and select Investigate for the charge.
    2. Check Services & subscriptions for any subscription with recurring billing enabled or a renewal/expiry date that matches the charge.
    3. Check Order history to see whether the $37.79 charge was an initial purchase or a renewal.
    4. If the charge does not appear in the Microsoft account being checked, review any other personal Microsoft accounts that may have been used, and consider whether a family member used the card.

    Common causes of an unexpected Microsoft charge include:

    • A Microsoft subscription with recurring billing enabled
    • A purchase made by a family member using the card
    • A previously declined charge being retried
    • A pre-order or split order being completed
    • An in-app purchase

    If the charge still cannot be found, contact Microsoft Support through Contact Microsoft Support and choose Get Help. If there is concern that the payment information was compromised, contact the bank or card provider to prevent additional charges.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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