I have two accounts and i want to remove one of them. Microsoft won't let me do that. I need a live technical

Two Microsoft accounts cannot be merged into one, but the extra account can usually be removed from the device or signed out of the app, depending on where it appears.

If the duplicate account is showing in Windows:

1. Open Settings > Accounts.
2. Select the email account to remove.
3. Select Remove Account.

If the duplicate sign-in appears because the same email exists as both a Personal account and a Work or school account:

1. This happens when two different Microsoft account types use the same email address.
2. To stop the prompt, change the personal Microsoft account primary alias in Manage how you sign in, or contact the organization that owns the work or school account so they remove that address from their directory.
3. Those two account types cannot be merged.

If the account is inside OneNote for Windows 10:

1. Open OneNote.
2. Select Settings and More > Settings > Accounts.
3. Select the account to remove.
4. Select Sign out.

If the account is a Microsoft account sign-in or recovery issue and removal is blocked:

1. Use the Sign-in Helper tool.
2. If more help is needed, use Get Help on the web or Get Help in Windows to reach Microsoft support.
3. Support agents cannot change account details or send password reset links.

For work or school accounts in Microsoft 365 apps, technical help must come from the organization’s IT helpdesk or admin.

• Which account do you want to use? | Microsoft Support
• How do I remove my email account? | Microsoft Support
• Contact Microsoft customer support
• Use multiple Microsoft accounts with OneNote for Windows 10 | Microsoft Support
• How to remove an account in OneDrive | Microsoft Support