Can't get into my Microsoft copilot 365 personal account.

Question

Can't get into my Microsoft copilot 365 personal account.

HelpN0w 0

Microsoft wants my birthday however, the birth year is not available for me to choose. I was paying monthly for my account and Microsoft wants me to set up another account. How do I gt into my account?

HelpN0w 0 Reputation points

2026-10-07T19:25:33.8466667+00:00

I do not have a family account, why is Microsoft asking my birth year, never provided it before?

1 answer

Your answer

HelpN0w 0 Reputation points

2026-10-07T19:25:33.8466667+00:00

I do not have a family account, why is Microsoft asking my birth year, never provided it before?

Answer 1

Hello HelpN0w,

Microsoft may request your birth date because Copilot has age requirements and provides different access or protections depending on the user’s age and country or region.

Copilot generally requires users to be at least 13, but the minimum age may be higher in some locations. You can check your region here: List of countries or regions that have statutory age limits for children.

If your correct birth year is not available, do not select an incorrect year or create another paid account. Try checking or updating your birth date through the Microsoft account profile information page. You can also refer to How to change a birth date on a Microsoft account, since the appropriate steps depend on the age currently associated with the account.

If you cannot access the profile page or the correct year remains unavailable, please confirm whether you meet the age requirement for your region and provide the exact wording of both the birthday request and the prompt to create another account so we can look into it further.