Managing photo files in OneDrive - the 'Settings' option isn't anything like what instructions say to do

Mark Walker 5 Reputation points
2026-10-05T13:00:08.13+00:00

I don't get into OneDrive too often, but I've found THOUSANDS of duplicate and triplicate files in my 'Photos' folder. Various 'Help' topics indicate I should log into OneDrive, navigate to 'Settings' and 'File Management' (or similar) and manage them from there, but there is nothing remotely related to managing files, backing up, syncing, and so on.

Furthermore, when it suggests going to Microsoft for help, I keep clicking URL's to get to an area, and it repeatedly forces me to log in. (I've done so about three times to get to THIS area.)

Microsoft has gotten EXTREMELY clunky and NOT user friendly. 'Help' is a bunch of worthless AI suggestions. You're nearly as bad as Google's 'suite' of terrible apps.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Craig Long 18,745 Reputation points
    2026-10-05T23:31:49.44+00:00

    Your OneDrive files are also located locally on your computer at C:\Users\YourUsername\OneDrive. You can work with them more easily there. Go to the Windows Start menu, type "OneDrive," and start OneDrive to have the files synced to your computer.

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  2. Thomas4-N 22,390 Reputation points Microsoft External Staff Moderator
    2026-10-09T08:22:17.19+00:00

    Hello Mark Walker,

    You are right that the current OneDrive Settings page does not match those instructions. OneDrive does not currently provide a general Find duplicate photos tool there.

    The practical option is to manage the synced files through Windows File Explorer:

    1. Open File Explorer, then select OneDrive and open your Photos or Pictures folder.
    2. Change the view to Details, then sort by Name or Size.
    3. Search for common duplicate names such as (1), (2), or copy.
    4. Test by deleting only a few obvious duplicates first and confirm the correct copies remain.

    Please be careful: deleting a file from the synced OneDrive folder also removes it from OneDrive online. I recommend keeping a separate backup before deleting thousands of files.

    If the duplicate filenames include your computer’s name, Microsoft documents this as a possible OneDrive credentials issue. In that case:

    1. Open Credential Manager from the Start menu.
    2. Select Windows Credentials.
    3. Under Generic Credentials, remove entries containing MicrosoftAccount and your username.
    4. Restart OneDrive.

    Microsoft’s guidance:

    Unfortunately, if the files are identical but have unrelated names, OneDrive does not provide a documented automatic cleanup feature, so they must be reviewed locally or with a carefully chosen duplicate-file utility.

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