Creating new MS account to load MS Home 2024

Question

Creating new MS account to load MS Home 2024

Peter Robson 0

After multiple attempts to create an email account from my wife using her active email. I got locked out after multiple attempts. On line said wait 24 hours. Did wait and tried different PC (MAC) and iphone. I can't remember the exact wording for lockout. I tried virtual help multiple times and it just a do loop that does not provide necessary guidance. I believe MS is cross checking some info (i.e. birthdate name) and locking us out. I need help and really need to talk to a real person to check the login issues.

Peter Robson 0 Reputation points

2026-10-04T21:09:42.34+00:00

Referencing the AI responses (that now seem to have disappeared)

Item 1, done that, no help

Item 2, done that on multiple devices, no help

Item 3, not really clear on what is presented.

Item 4, Sign in does not discussed being locked out for new account.

Item 5, same as item 2 basically.

Item 6, not applicable.

Item 7, instruction is not correct.

1 answer

Your answer

Peter Robson 0 Reputation points

2026-10-04T21:09:42.34+00:00

Referencing the AI responses (that now seem to have disappeared)

Item 1, done that, no help

Item 2, done that on multiple devices, no help

Item 3, not really clear on what is presented.

Item 4, Sign in does not discussed being locked out for new account.

Item 5, same as item 2 basically.

Item 6, not applicable.

Item 7, instruction is not correct.

Answer 1

Hello Peter Robson,

Thank you for clarifying what you have already tried.

Before creating another account, enter your wife’s email on the Microsoft password-reset page. If Microsoft recognizes it, the email may already be registered as a Microsoft account, so reset the password instead of signing up again.

If it is not recognized, clear the browser cache and cookies for Microsoft and Live.com, make sure JavaScript is enabled, and retry in a normal browser window, not Private or Incognito mode. Microsoft lists these checks for the “Account creation has been blocked” message.

If the lockout page displays a link beginning with aka.ms/, use that exact link. It may open the review form associated with the restriction.

Tip: If you receive a message that the account does not exist or the earlier registration may not have been completed. As a workaround, if you have access to a Windows 11 PC, go to Settings > Accounts > Other users > Add account. Select I don’t have this person’s sign-in information, then follow the prompts to create the Microsoft account using her email address.

Please note that this is a user-to-user forum, so we are unable to inspect or remove account-creation restrictions. For further assistance, you may try reaching Microsoft Support through live chat by following the steps below:

Go to: https://support.microsoft.com/home/contact
In the search box, enter a short description of your issue, then choose "Get Help"
Scroll down and select Sign in to contact support (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tips:

Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.
If the support page directs you to the automated assistant, type “I need a live agent” in the chat.

Hopefully your issue will be sorted out soon Thank you so much for your patience!