Stuck in "Try again later" loop when trying to add a family member to M365 Family Sharing

Jill Worship 0 Reputation points
2026-10-02T14:48:35.2666667+00:00
  • We have removed all family members from our previous M365 Family
  • I have invited the same members to share my new subscription
  • I am sharing with 1 accounts, have invited 3 more (pending right now`), and I have been unable to create a further invitation because I am stuck in the "problem at our end. Try again later loop"
  • Has anyone managed to get past this point?
Microsoft 365 and Office | Microsoft Family Safety | For home | Other
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  1. Alex-L 12,985 Reputation points Microsoft External Staff Moderator
    2026-10-05T10:17:48.2+00:00

    Hi Jill Worship

    You could try:

    1. Check Microsoft Family and cancel any pending invitations, then re-send them.
    2. Confirm the invitees have completely left any previous Microsoft Family group before accepting a new invitation.
    3. Try sending a sharing link instead of an email invitation, and have the recipient accept it in an InPrivate/Incognito window.
    4. If you already have several pending invites, wait for those to be accepted or cancelled before creating additional invitations. Microsoft 365 Family can be shared with up to five other people.

    If the error persists for more than 24-48 hours, it's likely a backend account-sharing issue that only Microsoft Support can investigate, especially if you're receiving a Trace ID with the error, since it's out of the public forum's ability.

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