Can't delete large files from onedrive

Question

Can't delete large files from onedrive

Johnhy 0

Hi,

I don't use my OneDrive or any other Microsoft products so I didn't renew my subscription.

Following this I was exceeding my OneDrive storage quota.

As a result of this I couldn't send or receive emails.

I went to OneDrive to just delete everything but it failed to delete larger files.

I bought a subscription again as the forums had said it was a recycling bin size issue.

I still can't delete the large files.

At this point I just want everything in OneDrive deleted so I can be done with it.

Can anyone help me get this done?

Johnhy 0 Reputation points

2026-10-02T11:11:43.8033333+00:00

For context, the largest of these files is 160GB, even smaller files at 6GB fail to delete. Files under 1GB delete OK. The recycling bin is empty.

1 answer

Your answer

Johnhy 0 Reputation points

2026-10-02T11:11:43.8033333+00:00

For context, the largest of these files is 160GB, even smaller files at 6GB fail to delete. Files under 1GB delete OK. The recycling bin is empty.

Answer 1

Sorry to hear that you are still unable to delete the larger files from OneDrive. To better understand what is happening, could you confirm whether you are deleting the files directly from OneDrive on the web (onedrive.com) or through the OneDrive folder in Windows? Also, when you try to delete one of the larger files, such as the 6 GB or 160 GB files, do you receive a specific error message or code, or does the deletion simply fail without any message?

Since you renewed the subscription, please also check https://account.microsoft.com/services and confirm that the Microsoft 365 subscription now shows as active. Then check OneDrive on the web and let me know what storage usage/quota it currently reports. If possible, please share a screenshot of the error shown when deleting one of the affected files, with any personal information hidden.