repeatedly getting charged for Azure but we have a grant

Darla Roper 0 Reputation points
2026-10-01T22:03:08.6+00:00

We have an Azure grant that was renewed in March 2026 but they keep charging our credit card every month. We were able to get 2 months refunded, but since have been repeatedly charged our credit card for a total of $746.90 over the last 5 months and it's impossible to get someone to answer a phone with your company. Is there a phone # anywhere that I can speak to a human? I've followed the online steps to request a refund, but it won't work.

Thank you - Darla Roper

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  1. AI answer

    2026-10-01T22:03:22.6833333+00:00

    For an Azure grant, unused credits do not roll over, and if usage exceeds the annual $2,000 credit, additional usage is billed at standard pay-as-you-go rates. A valid credit card may also be required during setup, and charges can occur for usage during any gap between grant expiration and renewal because credits are not applied retroactively.

    For repeated Azure charges that the online refund flow is not resolving, the supported path is to create an Azure billing support request. Azure billing support is described as free.

    Use this path in Azure portal:

    1. Open Help + support and select Create a support request.
    2. Choose Billing as the issue type.
    3. Select the affected subscription and continue.
    4. If suggested solutions appear, continue to Create a support request or Return to support request and proceed.
    5. For the request details, use billing/refund-related options such as:
      • Service: Billing and subscription management
      • Problem type: Credits or refunds
      • Problem subtype: Free trial or student credits not applied / expired
    6. Submit the case for the billing team to review the charges and refund eligibility.

    If the charges are not recognized or appear outside the expected subscription history, also check the Microsoft account payment investigation flow:

    • Go to Manage your payments and select Investigate.
    • Review order history for duplicate or unexpected charges.

    For nonprofit Azure grants specifically, if the grant was activated under the wrong billing profile, ownership can be transferred to a different billing profile within the same tenant. The nonprofit guidance also states that if there are errors or uncertainty about which benefits apply, a support request can be submitted through the nonprofit Contact Us form.

    If there is concern that payment information has been compromised, contact the bank or payment provider to prevent further charges.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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