Microsoft Advertising | Manage ads | Editorial policy guidance
Understanding and complying with Microsoft’s ad content and formatting rules
Chris,
Where do I find the private messsage?
John White
removal of strike penalty
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 52%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
john white
0
Reputation points
MS ads has placed a strike penalty on my account. I have no idea of how to fix the problem. I have redone my sites and removed all content that may have caused the strike, now, all I want to do is submit my ads and sites to MS ads for evaluation, so that I can get my ads running again, Problem is: there are no instructions for re-submitting my campaign. Any ideas out there. Been screwing with this for over a year. MS support has been useless.
John
Microsoft Advertising | Manage ads | Editorial policy guidance
2 answers
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john white 0 Reputation points
2026-10-11T20:45:31.2666667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator2026-10-12T13:41:34.38+00:00 Hello John White,
Thank you for reaching out.
To view the private message I sent, please sign in to the same Microsoft Learn account that you used to create your forum post. Then, open your original thread and look for the"Private Messages" button or the blue notification banner within the discussion. Clicking it will open the private message conversation where you can review and reply to my message.
You may also have received an email notification containing a direct link to the private message. Please check your inbox (and spam/junk folder, if necessary) associated with your Microsoft Learn profile.
If you are still unable to locate the private message, please let me know and I will be happy to assist further.
Best regards,
Chris | Microsoft Advertising Support
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MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
2026-10-01T14:08:49.0566667+00:00 Hello John,
Thank you for using our Microsoft Advertising Learn Q&A Platform!
I understand how frustrating this situation has been, especially after spending significant time making changes to your website and account in an effort to address the compliance concerns.
To help move this forward, I have sent you a private message requesting some additional information. When you have a chance, please reply to that message so we can review the details of your account and determine the appropriate next steps.
Once we receive your response, we will be in a better position to guide you through the review process and provide recommendations based on the current status of the account.
I look forward to hearing from you.
Kind regards,
Chris | Microsoft Advertising Support Specialist | 1-800-518-5689