Does anyone know how to fix this, it says there is not an account under email, but when I go to create an account it tells me there is one, last night I got an email saying my passkey was removed off of it (which I did not do) and suddenly I can’t access

This pattern can happen when the sign-in alias was changed or removed, especially if a passkey was removed unexpectedly.

Try these steps in order:

1. Use the Sign-in Helper first: Sign-in Helper
   • Enter the email address or phone number that was previously used to sign in.
   • If Microsoft detects an account issue, it will show the recovery steps available.
2. Check whether the email is still recognized as a Microsoft account.
   • Go to the Microsoft account sign-in page and enter the email.
   • If it shows “We couldn't find an account with that username” or “That Microsoft account doesn't exist,” the address is not currently recognized as a Microsoft account sign-in.
   • Also verify spelling and the full domain carefully.
3. If the username was changed or stopped working, use account recovery:
   • Open Recover your account: Recover your account
   • Enter the email address, phone number, or Skype name used to sign in.
   • If another alias or phone number was on the account, try that instead.
4. If the sign-in alias was turned off, sign in with another alias that still allows sign-in.
   • If unsure which account the blocked alias belongs to, use Forgot your username? and enter the alias.
   • After verification, Microsoft can show the aliases that can still be used to sign in.
5. If the account now says it does not exist after the unexpected passkey removal, use Microsoft support contact options after Sign-in Helper if recovery still fails.
   • Support can route the case, but support agents are not allowed to send password reset links or change account details.

Important points based on this symptom:

• If an account has been inactive for more than two years, it may have been deleted and cannot be reopened.
• If the sign-in email was removed or replaced, the original address may no longer work for sign-in even though it was previously used.

References:

• I can't sign in to my Microsoft account
• How to check if your email address is a Microsoft account
• My username and password have stopped working
• How to fix "This username has been turned off" error
• Microsoft Account got hacked. - Microsoft Q&A