taking subscription from card with out my permission to use this card number

Question

taking subscription from card with out my permission to use this card number

les allen 0

you guys are taking money from my bank account without my permission to use the card details i have tried to cancel my subscription but it all to hard to find details of my accounts

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T20:15:45.7033333+00:00
Hi, @les allen

If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services, please check a few things so the charge can be narrowed down:

How did you get notified about the charge? (bank alert, email, etc.)

What exactly does the charge description say in your statement?

Do you have another Microsoft account (work, old email, family member) where your card might be added?

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T20:15:45.7033333+00:00

Hi, @les allen

If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services, please check a few things so the charge can be narrowed down:

How did you get notified about the charge? (bank alert, email, etc.)

What exactly does the charge description say in your statement?

Do you have another Microsoft account (work, old email, family member) where your card might be added?

Thanks!

Answer 1

If the charge is unauthorized and the account details cannot be found, take these steps:

Check all Microsoft accounts that might have been used for the purchase at Subscriptions.
If the subscription was bought through a third party such as Amazon, Best Buy, Google Play, or the Apple App Store, cancellation and refunds must be handled with that provider.
If the charge is not recognized, go to the Manage your payments page and select Investigate.
If a family member or someone else may have used the card, that is one of the common causes of an unexpected Microsoft charge.
If the account cannot be accessed and the subscription cannot be located, contact the bank or card issuer immediately to dispute the charge, block future recurring payments to Microsoft, and replace the card if needed.
For Microsoft help with billing, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire and no further cancellation is needed.

References: