Previous Microsoft Learn account recovery

To recover the earlier Microsoft Learn profile and training history, access to at least one valid login account that is linked to that Learn profile is required.

1. First, try to identify the Microsoft account username that was used:
   • If security info was previously added, use the forgotten username flow.
   • Check devices or apps where the account may still be signed in:
     • Windows 10/11: Start > Settings > Accounts. Under Email & app accounts, review the usernames associated with the device.
     • Office apps: Open Word or Excel, then go to File > Account. Under Product Information, check Belongs to.
     • Check email inboxes for Microsoft receipts or messages tied to the account.
2. If the username is known but sign-in fails:
   • If the account shows as not recognized or says it does not exist, use the Sign-in Helper tool.
   • If the password was forgotten, use the Microsoft account password reset guidance.
   • If the username and password stopped working, use the Microsoft account self-service recovery guidance.
3. If the Learn profile was tied to a work or school account and access to that account is gone, recovery must be handled by the former workplace or school IT administrator. Microsoft cannot recover work or school accounts for Learn access.
4. If the Learn profile was tied to a personal Microsoft account, recovery is only through Microsoft account self-service. Microsoft Credentials Support cannot recover the personal account or restore/transfer the contents of a Learn profile that can no longer be accessed.
5. If a recent sign-in created a new empty Learn profile, that usually means a different login account was used. The previous training history will appear only after signing in with the original linked account.
6. If the original profile is recovered, use Learn profile > Transcript to view completed training and credentials.

If the original login cannot be recovered, the previous Learn profile and its training history cannot be retrieved through support.

• Accessing your Learn profile
• Frequently asked questions (profile)
• Frequently asked questions (transcript)
• I can't sign in to my Microsoft account
• Check products or services where you used your Microsoft account
• Check products or services where you used your Microsoft account