email issue

Question

email issue

Abi Danesh 0

I am not receiving my email in Hotmail. The hotmail automatically changed to outlook and now I am not receiving my email

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T18:17:54.5466667+00:00
Hi, @Abi Danesh

To help narrow down the issue:

When you say it changed to Outlook, did your email app change, or are you seeing Outlook on the website?

Are you missing emails from everyone or only certain senders?

Do you see any error or storage warning, or do senders receive an undeliverable message? If so, please share the exact wording.

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T18:17:54.5466667+00:00

Hi, @Abi Danesh

To help narrow down the issue:

When you say it changed to Outlook, did your email app change, or are you seeing Outlook on the website?

Are you missing emails from everyone or only certain senders?

Do you see any error or storage warning, or do senders receive an undeliverable message? If so, please share the exact wording.

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!

Answer 1

Hotmail is now Outlook.com, so the name change itself does not stop mail delivery. For Outlook.com/Hotmail not receiving email, check these items in order:

Sign in to Outlook.com and check the Other tab if Focused Inbox is on.
Check the Junk Email folder and Junk Email settings. If a message is there by mistake, mark it as not junk.
Check whether messages are sorted oddly. Restore chronological order with Filter > Sort > Date.
Check whether email forwarding is enabled and turn it off if mail is being sent elsewhere.
Check for email rules that move, delete, or hide incoming mail.
Check mailbox and cloud storage. If Microsoft cloud storage is full, email cannot be sent or received, and messages sent while storage was full are bounced back to the sender and are unrecoverable.
If the password was changed recently, update it and sign in again. If the account was temporarily blocked because of unusual sign-in activity, use the unblock process.
If sign-in is also failing, use the Microsoft account sign-in helper.
If Outlook on a device is the only place with the problem, and Outlook.com on the web works, the issue may be device sync rather than the mailbox.

If the account was recently compromised, also review Rules and Forwarding carefully in Outlook on the web, because hidden rules or forwarding can prevent incoming mail from appearing.