Unable to find certificate

Mahima Shrivastava 0 Reputation points
2026-09-29T15:04:00.7933333+00:00

Hi complete AI 901 exam on 27th Sept 2026 and got my score as well as email confirming i passed but i am unable to see my certificate in my login

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  1. AI answer

    2026-09-29T15:04:15.47+00:00

    If the exam was not a beta exam, the result and credential normally appear in the Learn profile within 24 hours. Community guidance also notes it can take 24–48 hours, especially around weekends.

    Check these items:

    1. Sign in to the correct Microsoft Learn profile.
      • If multiple accounts were used, the exam may be attached to a different personal, work, or school account.
      • The contact email that received the congratulations message is not always the same as the sign-in account for the Learn profile.
    2. Confirm the credential requirements.
      • Make sure the exam passed is the one that awards the credential being expected.
    3. Check the Certification Dashboard.
      • Go to the Certification Dashboard and look for the certificate there.
      • If the certification requires more than one exam, the certificate appears only after the final required exam is passed.
    4. Check the score report and past exams area.
      • In Learn, open Profile > Credentials > Certifications.
      • In Past exams, locate the exam and select View details on provider site to open the Pearson VUE dashboard and view the score report.
    5. If the credential is still missing, use the missing certification troubleshooting steps and contact Microsoft Credentials Support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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