No Shipping Label

Question

No Shipping Label

Family Blackmore 0

I have received an email from Microsoft with a service order number for a return but the View and print your shipping label doesn't take me to anywhere I can view and print a shipping label. It takes me back to My Devices on Microsoft page.

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Answer 1

Vikki-T 11,975 Microsoft External Staff Moderator

Hello Family Blackmore,

I understand that you have already received the service order email, but selecting View and print your shipping label only takes you back to the Microsoft account Devices page.

Please sign in with the same Microsoft account used to create the service order, select the Surface device associated with the return, expand its details, and then select Check status next to Service Orders. Please check whether the Print shipping label option appears inside the service-order details. You may also want to check the Junk or Spam folder of the email address associated with the order.

You can review the official instructions here: Check the status of a Surface repair order, cancel the order, or print a shipping label

If the service order is visible but the shipping-label option is still missing, please contact Microsoft Support and provide the service order number privately so the support team can check the order and help with the label.

Please note that this is a user-to-user support forum. Moderators and contributors cannot access service orders, shipping labels, or Microsoft’s back-end systems.

For clarification, is the service order listed under the correct Surface device, and do you see a Check status option there? Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Family Blackmore 0 Reputation points

2026-09-29T13:54:59.0433333+00:00

The device is the correct one. It is the only device under warranty. There is no shipping label option anywhere other than the link on the email sent by Microsoft. Nothing in spam either.
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator

2026-09-30T10:22:37.33+00:00

Hello Family Blackmore,

Thanks for confirming those details. Since you have verified that this is the correct Surface device and there is currently no Print shipping label option under the service order, please note that Microsoft mentions there may be a short delay before the service order information becomes visible on the Devices page.

You can check the service order page again later to see whether the Print shipping label option becomes available. If the option is still missing, I recommend contacting Microsoft Support and providing the service order number privately so they can check the specific order and assist with the shipping label.

As this is a user-to-user support forum, I do not have access to individual service orders, shipping labels, or Microsoft’s back-end systems. I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation.

Thank you for taking the time to check everything and report back.
Family Blackmore 0 Reputation points

2026-09-30T11:14:20.9233333+00:00

Thanks for your help Vikki. There is still no print label option available but a couple of hours ago (7:30pm 30th Sept) I received an email from TNT asking me to contact them when I was ready for them to collect the laptop. Hopefully this means I don’t need the shipping label.
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator

2026-10-01T10:18:18.6166667+00:00

Hello Family Blackmore,

Thanks for the update. Since TNT has contacted you directly and asked you to let them know when the laptop is ready for collection, it sounds like the return may be handled through a courier pickup rather than a label that you need to print yourself.

Please follow the instructions in the TNT email and confirm with them whether the driver will provide or attach the shipping label at collection. I would recommend keeping the service order number and any collection or tracking confirmation for your records.

I hope the collection goes smoothly.
Family Blackmore 0 Reputation points

2026-10-01T11:34:22.6466667+00:00

Thank you for your following up. TNT has provided a link for a printed label and collection note to be signed by myself and the driver. Pick up is scheduled for tomorrow. We have packaged securely in the original box and attached the label, so we’re hopeful it will all proceed smoothly. Thank you.
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator

2026-10-01T12:32:56.53+00:00

Hello Family Blackmore,

Thank you so much for the update, and I'm truly very happy to hear back from you.

If you ever have any other questions or run into anything in the future, please feel free to post your question on the Microsoft Q&A Forum anytime. I’ll always be here and ready to assist you.

Wishing you a great experience ahead!