Lost access to personal account tied to university email.

Harrison 0 Reputation points
2026-09-26T02:52:51.0566667+00:00

I previously had a personal copilot account tied to my uni email with some important information stored on it. Now whenever i try to log in im either logged into the work account, or told that "you cant sign in with this account - the email ____ is a work or school account please use a different email to proceed"

Microsoft 365 and Office | OneDrive | Other | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vincent Choy 11,265 Reputation points Volunteer Moderator
    2026-09-26T07:22:51.97+00:00

    Typically, Microsoft for education accounts login via what Microsoft calls "Work or School Account" and typically logs in with your university email xxx @ yyy.edu.zz, where as personal M365 accounts typically login with xxx @ outlook.com or hotmail.com.

    As the university typically uses a paid license, once a student graduates, the account is withdrawn and the license is then assigned to an new enrolling student.

    If you have graduated, then likely this has happened, and it is unlikely you will be able to able to gain back the lost information. You can contact your university for a second opinion.

    Warm Regards

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.