Im trying to purchase more storage

caroline griffiths 0 Reputation points
2026-09-25T12:05:46.6333333+00:00

Hi i purchased more storage and verified the transaction but not sure if it has gone through your end. Can you kindly assist please.

Thanks Caroline

Microsoft 365 and Office | OneDrive | Other | Other

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  1. Jeronimo Fuerte 46,725 Reputation points Independent Advisor
    2026-09-25T23:49:08.4166667+00:00

    Sorry to hear about this. Since the additional storage is not appearing under your purchased subscriptions and you also do not see the charge on your card, could you please confirm where you purchased the storage—from Microsoft directly, the OneDrive app, Apple App Store, Google Play, or another provider? Also, did you receive any confirmation email or receipt for the transaction from the site, not your payment provider?

    Please also confirm whether you are signed in with the same Microsoft account that you used when making the purchase. If possible, share a screenshot of what appears under https://account.microsoft.com/services and https://account.microsoft.com/billing/orders, making sure to hide any personal or payment information.

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  2. AI answer

    2026-09-25T12:06:00.4033333+00:00

    If the storage purchase was completed, the updated quota can take up to 24 hours to appear. In some cases, if it still has not updated after 48 hours, support should be contacted.

    Use this check path:

    1. Open Manage storage and refresh the page.
    2. Confirm the purchase is visible under the subscription or storage plan.
    3. If the new storage is not shown after 24 hours, try unlinking and relinking OneDrive.
    4. If the quota still has not updated after 48 hours, contact support.

    Relevant limits and notes:

    • Only the subscription account holder can add extra OneDrive storage.
    • After purchasing additional OneDrive storage, it can take up to 24 hours for the new quota to show.
    • If the quota has not updated after 48 hours, support is the next step.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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