How do i fix error code 657rx on my Laptop?

REE Aiden 0 Reputation points
2026-09-25T01:47:05.2733333+00:00

I use my own laptop for school and one time my one drive stopped working. I tried to fix it by myself and it didnt work, ever since then, i couldn't log into any apps that required a microsoft login with my school email. This includes minecraft, outlook, word, etc. I cant save documents from word onto my onedrive, either. Please help!

Microsoft 365 and Office | OneDrive | For education | Windows
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  1. Jade Ng 15,860 Reputation points Microsoft External Staff Moderator
    2026-09-25T02:32:37.6633333+00:00

    Dear REE Aiden,

    Based on your description, the issue may be related to the Microsoft account or cached sign-in information on your laptop rather than Word or OneDrive alone.

    In this case, please try these steps below:

    1.Sign out of the affected account in all Microsoft applications, including Outlook, Word, Excel, Teams, and OneDrive. Then, completely close all Microsoft applications.

    2.Open File Explorer, paste the following path into the address bar, and delete all files and folders inside: 

    %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    This step removes old authentication tokens that may be causing the issue. 

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    3.Delete the saved credentials:

    • Open Credential Manager (you can press Windows key + S, type Credential Manager, and open it)
    • Go to Windows Credentials
    • Find any entries related to Microsoft 365, Office, and delete them to erase old authentication tokens

    User's image

    4.Disconnect your work or school account from the device.

    Go to: Settings > Accounts > Access to work or school, select the account, and disconnect it.

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    5.Restart your computer

    6.Sign in with the affected account to confirm that your credentials are valid and working properly.

    I hope this helps. Please feel free to reply below if you have any update or further concern. Hope you having a nice day and really much warm regards to you as well!  

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  2. AI answer

    2026-09-25T01:47:20.53+00:00

    For error 657rx on a school account, the most relevant fixes are to clear cached sign-in data, reconnect the school account to Windows, and then sign in again.

    1. Sign out of Microsoft apps and close them
      • Sign out of Office apps such as Word, Outlook, and other Microsoft apps.
      • Close all Office apps completely.
    2. Reconnect the school account in Windows
      • Open Settings > Accounts > Access work or school.
      • If the school account is listed, select it and choose Disconnect.
      • Then select Connect and sign in again with the school account to re-register the device.
      • If the account is not listed, select Connect and add the school account.
    3. Clear cached credentials
      • Open Control Panel > User Accounts > Credential Manager.
      • Check Windows Credentials and Generic Credentials.
      • Remove entries related to the Microsoft 365 or school account.
    4. Clear the AAD Broker Plugin cache
      • In File Explorer, go to: %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
      • Delete the files and folders in that location.
    5. Restart the laptop
      • After restart, open one Microsoft app such as Word and sign in with the school account.
      • Then test OneDrive, Outlook, and other Microsoft sign-ins again.
    6. Check OneDrive sign-in directly
      • If OneDrive shows a gray icon or a line through it, select the OneDrive icon and sign in again.
      • At the Set up OneDrive screen, enter the school email address and password.
    7. If OneDrive still cannot connect after sign-in
      • Check whether the network or ISP firewall is blocking OneDrive.
      • A quick test is to try a mobile hotspot.
    8. If the school account still fails after these steps
      • This can require admin-side investigation for the school-managed account.
      • Contact the school IT helpdesk or admin and ask them to open a support request through the Microsoft 365 Admin Center.

    If the sign-in works in a web browser but not in desktop apps, that strongly matches the cached credential/device registration issue above.

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