Refund or Return of sent Surface Pro

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Hello Thomas Simmons,

Thank you for explaining the full return history. Having to ship the Surface twice and still being left without either the device or the refund is understandably concerning, especially when the carrier tracking shows that the second shipment was delivered and signed for.

At this point, further device troubleshooting would not help. The return needs to be traced through the RMA, order, and warehouse records, which cannot be accessed through this public user-to-user forum.

Please contact Microsoft Support and sign in with the Microsoft account used for the purchase. Provide the support agent with:

• The RMA or service request number
• The carrier tracking number and proof of delivery
• The original proof of purchase
• Copies of the previous emails or support case numbers

Clearly ask the agent to trace the device received at the return facility and confirm whether Microsoft will complete the refund or return the Surface to you. If the Support Assistant appears, enter “Talk to a live agent” and select the contact option offered for Microsoft Store, orders, or refunds.

You can also review the order status through your Microsoft account Order history. Thank you so much for your understanding.     

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